Thank you for choosing Wilmington SurgCare for your surgery. We strive to make your experience a pleasant and efficient one.
With that in mind, we like to inform all of our patients of their financial obligations prior to surgery, so there are no surprises and/or misunderstandings.
The Wilmington SurgCare collects any co-payments, unmet deductibles, and co-insurance amounts on the day of surgery. If you have any questions or concerns, please feel free to call our office at (910) 763-4555. Please note that co-insurance amounts collected are an estimate; your total financial obligation will be determined by your insurance company and will appear on the explanation of benefits. If our estimated amount is less, we will bill you the difference. If our estimated amount is more, we will refund you the difference.
We encourage you to also contact your surgeon, anesthesia group and your insurance company if you have any questions about your financial obligations. In addition, please make sure your authorization/pre-certification for your surgery is on file prior to the surgery.
You will be receiving a bill from:
If you do not have insurance, you are responsible for the entire surgeon, facility and anesthesia fees. You will need to arrange payment with each entity separately. The surgery center cannot accept payment on behalf of another entity. We will call you prior to surgery with the amount due on the day of surgery. Checks should be made payable to Wilmington SurgCare. We accept cash, check Visa and Mastercard. We will leave a message on your home phone in order to make sure you have this information. If you have not heard from us prior to the surgery date, we will not be collecting co-pay on the day of the surgery. As a reminder, you are still responsible for any balance left by your insurance company(ies). If you have other financial questions, please feel free to call us at (910) 763-4555. We hope this information is helpful in assisting you to plan for your visit to the surgery center. A discussion of financial matters can be an uncomfortable experience. Our goal is to reduce or eliminate any additional stress in this area. Once again, please feel free to call us if you have any questions. We look forward to seeing you soon.